1. Operator and acceptance
Smart Campus (the “Platform”, “we”, “us”, or “our”) is operated by EXTKO TECH SERVICES. These Terms and Conditions apply to this website, the Smart Campus application, school-specific portals, and related services.
By accessing or using the Platform, creating an account, accepting these terms during registration, or initiating a payment, you agree to these terms and our Privacy Policy and Refund and Cancellation Policy. If you use Smart Campus for a school or organization, you confirm that you are authorized to bind that organization.
2. Platform service and roles
EXTKO TECH SERVICES provides software development, SaaS products, custom application development, configuration, implementation, integration, data migration, training, maintenance, technical support, and related IT services. Smart Campus is our school ERP product for admissions, student records, attendance, academics, lesson planning, homework, assessments, report cards, library operations, notifications, certificates, internal fee administration, and parent/student communication.
The exact product, modules, deliverables, service period, user limits, support level, fees, and timelines supplied to a customer are defined in the applicable quotation, order form, subscription, statement of work, invoice, or other written agreement.
3. Eligibility, accounts, and responsibilities
- You must provide accurate and current information and use the Platform only for lawful school-related purposes.
- You are responsible for protecting your credentials and for activity performed through your account. Notify the school or our support team promptly if you suspect unauthorized access.
- Schools are responsible for assigning appropriate roles, maintaining authorized-user lists, configuring fees and academic rules, and obtaining permissions required to process student and guardian information.
- Parents, guardians, and students must use only the school account and student records they are authorized to access.
4. Fees, payment authorization, and receipts
Payments made through our gateway are amounts payable directly to EXTKO TECH SERVICES for our own products and services, including subscriptions or licences, implementation, customization, integration, training, maintenance, support, and agreed development work. We do not use this gateway to collect tuition or other school fees from parents or students.
By initiating payment, you confirm that you are authorized by the customer to pay the quotation, order, subscription, project milestone, or invoice shown at checkout. Review the service description, billing period, amount, taxes, and customer details before proceeding. A payment is complete only after the gateway result is verified and recorded as successful. A redirect, debit alert, or pending status alone is not confirmation; do not retry a pending payment until it is reconciled.
Payment methods are provided by independent regulated payment providers and financial institutions. Their terms may also apply. Smart Campus does not ask for or store your complete card number, CVV, UPI PIN, OTP, or internet-banking password.
Receipts are generated after successful payment. Report an incorrectly recorded payment, duplicate debit, or missing receipt using the customer name, invoice or order reference, transaction number, date, and amount. Refund and cancellation handling is described in our Refund and Cancellation Policy.
5. Acceptable use and intellectual property
You must not attempt to access another user's data, bypass permissions, introduce malicious code, interfere with service availability, reverse engineer protected components, scrape the Platform, falsify school or payment records, or use Smart Campus for unlawful, fraudulent, or abusive activity.
The Platform, its software, visual design, documentation, and Smart Campus branding are owned by or licensed to EXTKO TECH SERVICES. Schools and users retain rights in the data they lawfully provide. Use of the Platform does not transfer ownership of our software or branding.
6. Availability, suspension, and liability
We work to keep Smart Campus secure and available, but uninterrupted operation cannot be guaranteed. Maintenance, internet failures, payment-provider outages, banking delays, force-majeure events, or third-party services may affect availability.
We may restrict or suspend access where reasonably necessary to protect users, investigate misuse, comply with law, address non-payment of applicable subscriptions or services, or prevent harm. Where practical, the affected customer will be informed.
To the extent permitted by law, EXTKO TECH SERVICES is not liable for indirect or consequential loss, school decisions, incorrect data entered by a school or user, or failures originating in banks, payment gateways, telecommunications providers, or other third parties. Nothing in these terms excludes liability that cannot lawfully be excluded or limits rights available under applicable consumer law.
7. Changes, governing law, and contact
We may update these terms to reflect changes in the Platform, law, security requirements, or business practices. The effective date will be updated when material changes are published. Continued use after the updated terms take effect constitutes acceptance where permitted by law.
These terms are governed by the laws of India. Courts of competent jurisdiction in India will have jurisdiction, subject to any mandatory dispute-resolution or consumer-protection rights.
Questions and business enquiries may be sent to info@extko.com.